Location is unavailable
Open iPhone Settings → Privacy & Security → Location Services → TouristApp. Choose While Using the App. For guidance while the screen is locked, allow Always when prompted.
TouristApp Support
Make the journey part of the destination.
Find answers for trip planning, nearby tourist sites, offline content, and turn-by-turn navigation.
Email supportQuick help
Route or map will not load
Route calculation, traffic, rerouting, and map imagery require a network connection. Check your connection, then reopen the route.
No spoken directions
Check the voice-guidance setting in TouristApp, raise the media volume, and confirm that audio is not being routed to an unexpected Bluetooth device.
Nearby sites are missing
Try a wider search distance or adjust category filters. Tourist information comes from community-maintained sources and coverage varies by area.
Using offline content
Create a route first, then prepare tourist content in Settings. Saved tourist content can work with limited connectivity, but maps and routing may still need internet access.
Report an incorrect place
Open the place details and choose Report an Issue. Reports may include the place name, category, coordinates, source identifier, reason, and any details you enter.
Still need help?
Contact support
Include your iPhone model, iOS version, what you expected, and what happened. Please do not send a diagnostic report unless you are comfortable sharing its route locations.
Navigation safety
Always follow posted signs, road conditions, and local laws. Do not interact with TouristApp while driving. Map and route information may be incomplete or inaccurate.